Legal & Policies

About Us

This website is owned and operated by Vijayalakshmi Enterprises, trading as Buildtuff Solutions ("we", "us", "our"), a sole proprietorship registered in India, with places of business in Bangalore and Tumkur, Karnataka.

GSTIN: 29GLNPS6523J1Z8 

Email:help@buildtuffsolutions.com

Phone: +91 8618999410 

Support Hours: Working days, during working hours

By accessing or using this website, placing an order, or booking a service, you agree to be bound by these Terms & Conditions.

What We Offer

Buildtuff Solutions provides:

• Products: Tile adhesives, waterproofing chemicals, and related construction materials, sold directly to customers.
• Services: Site inspection, consultation, measurement, material handling, tile & marble installation, and waterproofing application, carried out by our team at the customer's site.

Product and service descriptions on our website are for general guidance. While we strive for accuracy, actual results may vary based on site conditions, surface type, and material used.

Pricing

• Product prices listed on the website are inclusive of applicable GST.
• Service charges are exclusive of GST, which will be added at billing, where applicable.
• We reserve the right to revise prices without prior notice; however, the price applicable at the time of confirmed order/booking will be honored.

Orders & Payments

• We accept payments via UPI, net banking, and cash, for both products and services.
• An order or service booking is considered confirmed only after successful payment or agreed payment terms.
• For services, no advance/booking fee is currently required unless communicated separately for a specific project.

Shipping & Delivery (Products)

• Customers may choose their preferred courier/shipping method at checkout, where available.
• Delivery timelines depend on the courier partner and location; Buildtuff Solutions is not liable for delays caused by third-party logistics providers.
• Risk of damage or loss passes to the customer once the product is handed over to the courier/delivery partner, except where our own team handles delivery directly.

Service Bookings

• Site visits, consultations, and installation work are scheduled based on mutual availability.
• Cancellations: Once a service is booked and confirmed, it is non-cancellable and non-refundable, except where a fault is proven to be on our part (see Return & Refund Policy below).
• Customers are expected to provide accurate site access, information, and cooperation for our team to complete work safely and on schedule.

7. Website Accounts & Data

• Creating an account or submitting a form on our website means you provide accurate and current personal information (name, phone, email, address).
• You are responsible for maintaining confidentiality of any login credentials associated with your account.

Intellectual Property

All content on this website — including text, images, logos, and the Buildtuff Solutions brand name is the property of Vijayalakshmi Enterprises and may not be copied, reproduced, or used without written permission.

Limitation of Liability

• For products: our liability is limited to replacement or refund as per our Return Policy. We are not liable for damage caused by improper storage, use, or application by the customer or third parties.
• For services: our liability is limited to the value of the service booked, and covers workmanship as defined under our Warranty Policy. We are not liable for pre-existing structural issues, incorrect information provided by the customer, or force majeure events (natural disasters, strikes, etc.).

Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from use of this website, products, or services shall be subject to the exclusive jurisdiction of the courts in Tumkur, Karnataka.

Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.